Music for your soul
PENNSYLVANIA, USA — The difference between a tourist and a traveler is getting to know a culture, according to Karen Gershowitz, writer and travel addict. Since boarding a plane to Europe when she was 17, Gershowitz has visited over 90…
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A color story
If you’re a student who is planning on attending school abroad as part of your studies or you’re being relocated by your company, it can seem daunting to visit a new country for the first time. Looking for some tips…
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Thats so… 2014
Hotels and resorts in the Green Collection are pioneers of sustainable practices that protect nature and benefit local communities wherever they operate. Each hotel has attained at least one globally recognised certification, including EarthCheck, Green Growth 2050, Green Key, Green…
Read moreThe jazzy cardigan
The hospitality industry has undergone a seismic transformation over the last years. This period of change is set to continue through 2023, with shifts in demographics and technology, and the post-pandemic transition to a new normal all playing decisive roles.…
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Style resolutions for 2015
Just a few examples include: Either calling or emailing each guest with a personalized message after booking, rather than a generic automated email, asking for preference requests. This personal touch can make an important difference. Automated personalized guest communication is also a possibility,…
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Valentines day look
The changes to the hospitality industry may understandably seem overwhelming at times, given how broad they are and the speed with which they are taking place. However, with the right approach, hospitality managers can make the requisite changes to operations in…
Read more5 Steps to the best eyelashes ever
Waiting for opportunities until the guest arrives will work against your operations in many ways. Instead, it is better to take a proactive stance and start driving customer experience and revenue from the get-go. The benefits are abundant, namely: Increase the…
Read moreRestaurant
Talking about improving hotel operations can´t go without addressing SOPs, which are at the heart of a hotel´s operations. They play a key role in making sure processes run smoothly and guests are provided with the best service, as consistently…
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